Comments & Complaints About Worcestershire NHS Services
Worcestershire NHS Complaints Flow Chart
Comments & Complaints About the Practice
Complaints & Suggestions Form & Leaflet
We endeavour to give you the best service possible at all times. Sometimes, however, we make genuine mistakes, get things wrong or are simply overstretched. We offer an in-house procedure to deal with your concerns. We hope you will use it to give us an opportunity of looking into and, if necessary, apologising for and learning from and correcting any problems that may have arisen.
We follow NHS Complaints Procedure Guidelines. A separate complaints pamphlet is available at reception. It includes contact details for organisations which can help and support through the process. Complaints may be raised orally, in writing or electronically, although we would prefer any complaint concerning clinical care to be made in writing to ensure clarity.
Please ask for or write to the Practice Director if you have a complaint, comment, suggestion or service problem. If not resolved within 24 hours, complaints will be acknowledged in writing within 3 working days.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.