Appointments.
Booking an appointment at Thorneloe Lodge Surgery.
There are many different ways you can contact the surgery
If you are registered to the NHS App or Patient Access, you can book an appointment online using these services.
Alternatively, you can call the Practice to book an appointment.
Using the online systems for appointments allows the phone lines to be freed up for more urgent appointment enquiries, so if you’re booking a routine appointment please consider using one of our online systems before telephoning the Practice.
How to book an appointment
All consultations are by appointment only at Thorneloe Lodge Surgery, so please plan ahead and book in advance as much as you can. Please contact us on 01905 726444 to book an appointment. There are slots for urgent appointments every day, so if you’re in need of one of these appointments then please call us as soon as the line opens.
We can send out text reminders the day before your appointment so that you don’t miss it. If you’d like to take advantage of this service, please provide the Receptionist with your phone number when you call to book an appointment.
Booking via Phone
Most of our appointments are booked via phone call. If you’d like to book an appointment, please click the button above or call us on 01905 726444. Usually, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!
We also offer telephone consultations if you require a same-day consultation from a GP or Practice Nurse. This is usually for general medical advice where your problem may be resolved by getting guidance from a trusted source. These calls would happen on the same day on the number that you provide.
Booking Online
You can also book appointments online by visiting Patient Access or the NHS App on the button above. This helps relieve pressure from our phone lines, allowing for urgent calls to be answered in a timely manner. If you’d like to book appointments online, please collect a registration form from the Surgery and you will be given a unique password to enable you to book online appointments.
Urgent Appointments
We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:00am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.
Chaperone
You may request a suitably trained chaperone for any procedure, test or examination.
Friends and family are not permitted to act as chaperones.
Please note - both male and female clinical team members work within the practice, if you have a preference, please ensure you discuss this when you book your appointment.
For more information, please speak to reception.
Home Visits
Home visits are available for patients who are housebound. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 10am if you require a home visit, to give the clinician time to plan the visits.
Telephone Advice
Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01905 726444.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment.
If you miss appointments more than once or twice, we will invite you to a meeting with our Practice Manager. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.